On or about 3/21/2013 I ordered a TV Stand in the amount of $365. It was subsequently dumped in the driveway by FedEx Ground.

Naturally it was damaged. Mercnatila eventually told me to dispose of the unit. It weighs in excess of 60 lbs and could not be packed and returned. They replaced the unit with yet another damaged unit.

Likewise dumped in the driveway. Have tried repeatedly to contact Zoostores.com a/k/a Mercantila. They have offered a $200 refund.

When I replied that it was unacceptable, they ignore the repeated emails. Have sent in excess of 30 emails, disputed charge and reported them to BBB

Monetary Loss: $365.

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