Mercantila - Did not recieve full order, they do not stand behind their guarentees at all!!!!
Ordered a heater on Dec.15, 2010, finally received order Jan.
17, 2011. It was a partial order and was the wrong item. The online ad describes 2 different heaters and when you add to cart it doesn't specify. I did not get the right heater and only part of the order, so when I wanted to return it they did not want to okay the return.
The so called order manager takes days to even respond or when you call he is always out. I am still waiting on a response from my order manager and the cost to complete my order and they want me to pay for it. It is going on the third month and at this pace to resolve these issues I won't need a heater for my shop. Do not do business with this company.
Pay a little more before you do!!!!!!!